Support

For PDF to Word Converter & JPG (iOS)

Questions, problems, or a file that didn't convert the way you expected? Email bartiquelk@gmail.com and we'll reply, usually within one business day. Telling us the file type you started from and the one you wanted makes it much faster to help.

Common questions

Where do my converted files go?

Into the Files app, under On My iPhone › PDF to Word Converter › Converted. You can also tap Share on the result screen to send the file anywhere or save it elsewhere.

Do my files get uploaded?

Most tools run entirely on your iPhone and never upload anything: image conversion, image to PDF, photo and video compression, PDF merge, split and page export, resize, crop, text recognition and ZIP extraction. Four tools need software that cannot run on a phone and do use our server: PDF to Word, Office documents to PDF, audio to MP3, and RAR/7z extraction. Those files are sent over an encrypted connection, converted, and deleted immediately afterwards. See the Privacy Policy.

My PDF converted to Word but the layout looks different.

PDFs store text as positioned fragments rather than paragraphs, so rebuilding an editable document is always an approximation. Text-based PDFs convert very well. Scanned PDFs are read with text recognition first, so the words are searchable and editable but the original formatting cannot be recovered exactly.

What is the free daily limit?

On-device tools are unlimited and always free. The four server tools have a small daily allowance on the free plan, and free results carry a footer line. Pro removes both.

How do I restore a purchase?

Open Settings inside the app and tap Restore purchases. Make sure you are signed in with the same Apple ID used for the original purchase.

How do I cancel a subscription?

Subscriptions are managed by Apple, not by us: on your device open Settings › your name › Subscriptions, choose this app and tap Cancel. Cancel at least 24 hours before the period ends to avoid the next charge.

Which formats are supported?

PDF, DOCX, DOC, XLSX, PPTX, RTF, TXT, JPG, PNG, HEIC, WebP, GIF, TIFF, BMP, MP4, MOV, M4V, M4A, WAV, FLAC, AAC, MP3, ZIP, RAR, 7z and TAR.

Contact

Email bartiquelk@gmail.com. Privacy Policy · Terms of Use